08-01-Complaints & Appeals - Laeq Food Safety & Quality

Complaints & Appeals

Service Description

Laeq Company offers a transparent and objective service for handling complaints and appeals related to its activities. The service aims to ensure that all grievances are addressed promptly and professionally, fostering continuous improvement in operations. Clients and other interested parties can submit complaints or appeals regarding service quality, certification decisions, and other related issues.

Service Mechanism

Submission

Complaints received via telephone, email, or online form.

Duration: 1 day

Acknowledgment

Quality Manager acknowledges receipt within three working days.

Duration: 3 days

Investigation

Gathering necessary information and evidence.

Duration: 5 days

→

Decision

Decision made based on findings; appropriate actions taken.

Duration: 2 days

Notification

Complainant informed of the outcome and actions taken.

Duration: 1 day

Closure

Case documented and complaint officially closed once resolved.

Duration: 1 day

Complaints & Appeals Guideline

Choose Your Submission Method:
- Phone: Call us at 920008123.
- Email: Send your complaint to info@laeq-med.com.
- Online: Fill out the complaint form at LFS Complaints Page.
- Written: Mail your complaint to: Customer Services Team, Laeq Company, 3178 Imam Saud Bin Faisal, 6215 AL Yasmeen Dist. Riyadh 13322, KSA.
Provide Required Information:
- Your name and address.
- Contact details (telephone and email).
- Availability for feedback.
- Detailed nature of the complaint or appeal.
Submit Supporting Evidence:
Include any relevant documents or evidence that support your complaint or appeal.
Formal Confirmation:
Ensure your complaint is confirmed in writing if submitted by phone.

Note: The processing durations do not include weekends or official holidays.

Complaints & Appeals Form

Please fill out the form below to submit your request:

This form is for a person or company or their representative wishing to make a formal complaint or appeal request. Before completing this application, please refer to the Complaint & Appeal Process on our website for further information. You will receive a response within 3 days of receipt of this complaint.

Type of Request *

Service

Name *

First

Last

Facility Name

Contact Number *

Email *

Address

Address Line 1

Address Line 2

City

State / Province / Region

Postal Code

Country

Preferred Language

Arabic
English

Service Provider

Laeq Employee Name

Summary of Complaint or Appeal Request:

Attachment

Click or drag a file to this area to upload.

I attest that the statements made by myself in this form are true and complete.

(LFS/F – 08; Rev: 00; Effective Date: 01 MAY 2024)

Most Popular FAQs

What types of complaints can I submit?

You can submit complaints regarding service quality, inspection processes, training, decision-making, and any dissatisfaction with LFS Services.

How do I submit a complaint or appeal?

Complaints can be submitted via phone, email, or through our website. Please provide detailed information for effective processing.

What happens after I submit my complaint?

You will receive an acknowledgment within three working days, followed by an investigation of your complaint.

How long does the complaint process take?

The investigation and resolution of complaints typically take up to two weeks, depending on the complexity of the case.

Will my complaint be kept confidential?

Yes, all complaints and appeals are handled confidentially, with findings only shared with authorized parties if necessary.