Terms and Conditions
These Terms and Conditions (“Terms”) govern your use of our services, including any consultations, advice, and information and any communications provided by Laeq Food Consulting Services Company (“Laeq” or “we” or “us”) or any other legal entities owned by the company or entities with which it is a partner.
By utilizing our services or applying for a service, you agree to abide by these terms and conditions and to abide by them, so please read them carefully.
It is noted and indicated that these terms have been reviewed and agreed to when:
– Submitting a service request.
-Presenting service offers.
-Signing service agreements.
Services:
Laeq Food Safety Consulting Company provides food safety consulting services, including but not limited to audits, training, and regulatory compliance guidance and inspection.
The services provided by Laeq are based on industry best practices, regulations, and guidelines. However, it is important to note that our services do not guarantee compliance or the absence of any food safety incidents or violations.
Client Responsibilities:
You, as the client, are responsible for providing accurate and complete information regarding your organization’s food safety practices, processes, and any relevant documentation.
You acknowledge that the success and effectiveness of our services depend on your cooperation, timely response to requests, and implementation of any recommended actions or improvements.
You are solely responsible for the implementation and maintenance of the food safety practices and procedures within your organization. Laeq shall not be held liable for any non-compliance or incidents arising due to your failure to implement recommended actions.
Confidentiality:
Laeq Food Safety Consulting Company respects the confidentiality of your information. We will not disclose any confidential information provided by you to any third party without your prior written consent, except as required by law.
You acknowledge that any information shared during consultations or through our services is not intended as legal advice. We recommend seeking legal counsel for matters requiring legal interpretation or advice. You also acknowledge your commitment to the confidentiality of all information provided since the start of discussions, including quotations provided and details of our services.
Confidential information includes all information exchanged between Laqeq and its clients since the beginning of discussions and requests for service offers. This includes all documents and information of the two parties, including, but not limited to, “the staff of the two parties, their names and contact numbers, the size of the company and its projects, and the prices of services.”
Intellectual Property:
All intellectual property rights, including but not limited to copyrights and trademarks, associated with our services, materials, reports, and documents, belong to Laeq Food Safety Consulting Company or any other legal entities owned by the company or entities with which it is a partner.
You are granted a non-exclusive, non-transferable license to use the materials and reports provided by Laeq solely for your internal business purposes. You may not reproduce, distribute, or display our materials or reports without our prior written consent.
Limitation of Liability:
Laeq Company’s liability is limited to the fees paid by you for the specific services rendered. In no event shall we be liable for any indirect, consequential, or incidental damages arising out of or in connection with our services.
While we strive to provide accurate and up-to-date information, we do not warrant the accuracy, completeness, or usefulness of the information provided. You are responsible for independently verifying the information and making decisions based on your own assessment.
Termination:
Either party may terminate the engagement by providing written notice to the other party without prejudice to the detailed terms and conditions mentioned below.
Upon termination, you shall pay any outstanding fees for services rendered up to the termination date.
Governing Law and Jurisdiction:
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Laeq Company is located.
Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in the aforementioned jurisdiction.
Consulting and Qualification for Food Safety Systems:
Scope of Service:
Laeq offers consulting and qualification services for food safety systems, including ISO 22000, FSSC 22000, HACCP, and Laeq Food Safety System.
The consulting services provided by Laeq aim to assist you in the development, implementation, and maintenance of the specified food safety system(s) within your organization.
Compliance and Certification:
Laeq does not guarantee that your organization will achieve certification or compliance with the specified food safety system(s). Our services are designed to provide guidance and support in aligning your practices with the relevant requirements.
It is your responsibility to ensure that you meet all the necessary criteria and requirements for certification or compliance with the chosen food safety system(s). Laeq shall not be held liable for any failure to achieve certification or compliance.
Documentation and Recordkeeping:
As part of the consulting and qualification process, you may be required to provide documentation, records, and other relevant information regarding your food safety practices.
You acknowledge that the accuracy, completeness, and maintenance of these documents and records are your sole responsibility. Laeq shall not be liable for any inaccuracies or omissions in the provided documentation.
Recommendations and Actions:
Laeq will provide recommendations and guidance based on industry best practices and the requirements of the selected food safety system(s).
You are responsible for implementing the recommended actions and improvements within your organization. Laeq shall not be liable for any non-compliance or incidents arising from your failure to implement the recommended actions.
Third-Party Audits:
Laeq will be responsible for documents reviewing step (stage 1 audit) during the certification audit. Laeq will not be responsible for any changes made in the processes, products, location, scope of work etc. after the final documentations are issued during consultancy services.
Laeq will not be involved in the actual certification audit). Laeq may also charge additional cost if there are significant changes in the operations, products and processes, food safety plans and where the food safety management system needs to be revised.
Continuous Improvement:
Achieving and maintaining compliance with the chosen food safety system(s) requires continuous improvement and monitoring of your processes.
Laeq may offer ongoing support and guidance to help you maintain and improve your food safety practices. Additional fees may apply for such continued support.
Note: these Terms and Conditions are specific to the “Consulting and Qualification for Food Safety Systems” service provided by Laeq Company.
Mystery Shopper Service:
Purpose of the Service:
Laeq Company offers mystery shopper services to assess and evaluate the quality of service, adherence to food safety standards, and customer experience within your organization.
The mystery shopper service aims to provide you with valuable insights and feedback to identify gaps, areas for improvement and enhance customer satisfaction.
Engagement Process:
You will engage Laeq to conduct mystery shopper visits at your specified locations and times.
The number of visits, duration, and specific evaluation criteria will be mutually agreed upon before the commencement of the service.
Confidentiality and Anonymity:
Laeq ensures the confidentiality and anonymity of its mystery shoppers. The identity of the mystery shoppers will not be disclosed to your organization or any third party without their consent.
Mystery shoppers may use pseudonyms or aliases during their visits to maintain anonymity and gather unbiased feedback.
Evaluation Criteria and Reporting:
Laeq will develop evaluation criteria based on the specific requirements and objectives agreed upon with you.
The mystery shoppers will assess various aspects, including but not limited to customer service, product quality, cleanliness, adherence to food safety protocols, and compliance with organizational standards.
Laeq will provide comprehensive reports detailing the findings, observations, and recommendations based on the mystery shopper visits. These reports will be shared with you within an agreed-upon timeframe.
Limitations:
The mystery shopper service provides a snapshot of the evaluated locations and visits. It does not guarantee the absence of issues or incidents in other periods or locations.
The feedback and recommendations provided by Laeq are based on the observations and experiences of the mystery shoppers. They may not represent the views or opinions of all customers.
Corrective Actions:
You are responsible for implementing any recommended corrective actions or improvements based on the feedback received through the mystery shopper service.
Laeq shall not be held liable for any failure to implement recommended actions or for any non-compliance or incidents arising from your failure to address identified issues.
Fees and Payment:
The fees for the mystery shopper service will be mutually agreed upon prior to the engagement.
Payment terms, including any applicable taxes or expenses, will be specified in the agreement between Laeq and your organization.
These Terms and Conditions are specific to the “Mystery Shopper Service” provided by Laeq Company.
Auditing and Inspections:
Service Overview:
Laeq Company offers auditing and inspection services to assess and evaluate the compliance of your organization’s food safety practices with relevant regulations, standards, and internal policies.
The auditing and inspection service aims to identify areas of non-compliance, potential risks, and opportunities for improvement in your food safety management system.
Scope of Audit/Inspection:
The scope, criteria, and objectives of the audit/inspection will be agreed upon between Laeq and your organization before the commencement of the service.
The audit/inspection may cover various aspects, including but not limited to facility conditions, equipment, processes, hygiene practices, documentation, training, and compliance with applicable regulations.
Independence and Impartiality:
Laeq ensures the independence and impartiality of its auditing and inspection services. Our auditors/inspectors will act objectively and without bias during the assessment process.
If any conflict of interest arises, Laeq will disclose it to your organization and take appropriate measures to ensure the integrity and objectivity of the audit/inspection.
Reporting and Findings:
Laeq will provide a detailed audit/inspection report that includes findings, observations, and recommendations based on the assessment.
The report will be shared with your organization within an agreed-upon timeframe. It is your responsibility to review and address the identified issues and recommendations.
Corrective Actions and Follow-up:
You are responsible for implementing any recommended corrective actions or improvements based on the findings and recommendations provided in the audit/inspection report.
Laeq may offer follow-up services to assess the effectiveness of implemented corrective actions. Additional fees may apply for such follow-up services.
Compliance and Legal Obligations:
The audit/inspection service provided by Laeq does not relieve your organization from its legal obligations or liabilities related to food safety compliance.
It is your responsibility to ensure compliance with applicable laws, regulations, and industry standards, even after the completion of the audit/inspection.
Limitation of Liability:
Laeq shall not be held liable for any indirect, consequential, or incidental damages arising from your organization’s non-compliance or failure to implement recommended actions.
Confidentiality:
Laeq will treat all information obtained during the audit/inspection process as confidential.
Laeq will not disclose any confidential information to third parties without your prior written consent, except as required by law.
Note: these Terms and Conditions are specific to the “Auditing and Inspections” service provided by Laeq Company.
Training:
Training Overview:
Laeq Services for Training Company offers training services to enhance the knowledge and skills of individuals and organizations in the field of food safety.
The training programs are designed to meet the requirements and standards set by Highfield International, and all exams and certificates are administered through the Highfield International system and platform.
Training Content and Materials:
The training content, materials, and resources provided by Laeq are based on industry best practices, regulatory requirements, and the syllabus approved by Highfield International and\or SFDA&TVTC.
You acknowledge that the training materials are the intellectual property of Laeq and/or Highfield International and are protected by copyright laws. Unauthorized reproduction or distribution of the materials is strictly prohibited.
Training Schedule and Attendance:
The training schedule, including the date, time, and duration of each session, will be agreed upon between Laeq and your organization.
It is your responsibility to ensure the availability of the participants and their attendance throughout the training program. Any missed sessions may result in incomplete training and may affect the eligibility for certification.
Certification and Examinations:
The certification exams are conducted through the Highfield International or\and Laeq system and platform. Laeq will facilitate the exam administration and provide the necessary guidance.
The successful completion of the training program and achieving the passing score on the certification exam are prerequisites for obtaining the certificate issued by Highfield International.
Laeq does not guarantee the successful completion of the certification exam or the issuance of certificates. The exam results are determined solely by Highfield International.
If the participant failed in the Highfield Exam – then we need to retrain them by paying the total cost or resit in the exam paying Highfield related charges.
Payment and Cancellations:
The fees for the training services will be specified in the agreement between Laeq and your organization.
Payment terms, including any applicable taxes or expenses, will be outlined in the agreement and must be fulfilled prior to the commencement of the training.
Cancellations or rescheduling of training sessions should be communicated to Laeq in writing at least two working days in advance. Failure to provide sufficient notice may result in additional charges or forfeiture of fees.
Limitation of Liability:
Laeq’s liability for any claims, damages, or losses arising out of or in connection with the training service is limited to the fees paid for the specific service.
Laeq shall not be held liable for any indirect, consequential, or incidental damages arising from your organization’s failure to achieve certification or to implement the learned knowledge and skills.
Client Approval:
Prior to the commencement of the training service, you are required to review and approve the training program outline, content, and any specific requirements or customization.
Any changes or modifications requested after the client approval may result in additional fees or alterations to the training schedule.
Note: these Terms and Conditions are specific to the “Training” service provided by Laeq Services for Training Company.
Product Registration at SFDA (Import, Export, and Local Products):
Service Overview:
Laeq Company offers product registration services to assist your organization in obtaining the necessary approvals and registrations for importing, exporting, and locally distributing food products in Saudi Arabia.
The product registration service aims to ensure compliance with the regulations and requirements set by the Saudi Food and Drug Authority (SFDA).
Regulatory Compliance:
It is your responsibility to provide accurate and complete information about your products, including ingredients, formulations, labeling, packaging, and any other relevant details required for registration at SFDA.
Laeq will rely on the information provided by your organization and will not be held responsible for any inaccuracies, omissions, or misrepresentations in the product registration process.
Scope of Service:
The specific scope of the product registration service for SFDA will be defined and agreed upon between Laeq and your organization.
Laeq will provide guidance and support throughout the registration process, including document preparation, submission, follow-up, and liaison with SFDA authorities.
Timelines and Approvals:
The timelines for product registration at SFDA may vary depending on the specific regulatory requirements, the nature of the product, and the responsiveness of SFDA authorities.
Laeq will make reasonable efforts to facilitate the registration process within the agreed-upon timeframe, but it does not guarantee specific timelines or approval outcomes.
Fees and Payment:
The fees for the product registration service at SFDA will be specified in the agreement between Laeq and your organization.
Payment terms, including any applicable taxes or expenses, will be outlined in the agreement and must be fulfilled according to the agreed-upon schedule.
Intellectual Property:
Any documents, reports, or submissions prepared by Laeq during the product registration process remain the intellectual property of Laeq.
You are granted a non-exclusive, non-transferable right to use the documents solely for the purpose of product registration and complying with SFDA regulations.
Confidentiality:
Laeq will treat all information provided by your organization during the product registration process as confidential.
Laeq will not disclose any confidential information to third parties without your prior written consent, except as required by law or as necessary for the product registration process with SFDA.
Limitation of Liability:
Laeq’s liability for any claims, damages, or losses arising out of or in connection with the product registration service for SFDA is limited to the fees paid for the specific service.
Laeq shall not be held liable for any delays, rejections, penalties, or adverse outcomes related to the product registration process at SFDA that are beyond its control.
Compliance with SFDA Regulations:
You acknowledge that compliance with SFDA regulations, including ongoing regulatory changes and updates, is your responsibility.
It is your obligation to ensure that your products continue to meet the requirements set by SFDA post-registration.
Note: these Terms and Conditions are specific to the “Product Registration at SFDA service provided by Laeq Company.
SFDA Approved Calorie Counting and Allergen Disclosure Services:
Service Overview:
Laeq Company offers SFDA-approved calorie counting and allergen disclosure services to assist your organization in complying with the regulations and requirements set by the Saudi Food and Drug Authority (SFDA).
The calorie counting and allergen disclosure services aim to ensure accurate nutritional information and allergen identification for food products.
Regulatory Compliance:
It is your responsibility to provide accurate and complete information about your food products, including ingredients, formulations, recipes, and portion sizes, for the purpose of calorie counting and allergen disclosure.
Laeq will rely on the information provided by your organization and will not be held responsible for any inaccuracies, omissions, or misrepresentations in the calorie counting and allergen disclosure process.
Scope of Service:
The specific scope of the calorie counting and allergen disclosure services will be defined and agreed upon between Laeq and your organization.
Laeq will provide guidance and support in identifying and calculating the nutritional values, including calories, and disclosing allergen information in accordance with SFDA regulations.
Accuracy of Information:
Laeq will make reasonable efforts to ensure the accuracy of calorie counts and allergen disclosures based on the information provided by your organization.
You acknowledge that the accuracy of the final information is dependent on the accuracy and completeness of the data provided by your organization.
Fees and Payment:
The fees for the calorie counting and allergen disclosure services will be specified in the agreement between Laeq and your organization.
Payment terms, including any applicable taxes or expenses, will be outlined in the agreement and must be fulfilled according to the agreed-upon schedule.
Intellectual Property:
Any reports, calculations, or disclosures prepared by Laeq during the calorie counting and allergen disclosure process remain the intellectual property of Laeq.
You are granted a non-exclusive, non-transferable right to use the reports and disclosures solely for the purpose of complying with SFDA regulations.
Confidentiality:
Laeq will treat all information provided by your organization during the calorie counting and allergen disclosure process as confidential.
Laeq will not disclose any confidential information to third parties without your prior written consent, except as required by law or as necessary for the calorie counting and allergen disclosure process.
Limitation of Liability:
Laeq’s liability for any claims, damages, or losses arising out of or in connection with the calorie counting and allergen disclosure services is limited to the fees paid for the specific service.
Laeq shall not be held liable for any inaccuracies, misinterpretations, or adverse outcomes related to the calorie counting and allergen disclosure information provided, as it is based on the data provided by your organization.
Compliance with SFDA Regulations:
You acknowledge that compliance with SFDA regulations, including ongoing regulatory changes and updates, is your responsibility.
It is your obligation to ensure that your food products continue to meet the requirements set by SFDA post-calorie counting and allergen disclosure.
Note: these Terms and Conditions are specific to the “SFDA Approved Calorie Counting and Allergen Disclosure Services” provided by Laeq Company.
Supplying Food Safety Tools and Devices, Lab Tests, Warranty, and Maintenance
Scope of Services:
Laeq Company (“Laeq”) agrees to supply food safety tools and devices, as well as perform lab tests, including the provision of warranty and maintenance services.
The aforementioned products and services will be sourced from third-party suppliers.
Ordering Process:
Customers shall submit a formal purchase order specifying the required food safety tools, devices, or lab tests.
Laeq will provide a quotation based on the customer’s purchase order, including the cost of the requested items and any applicable taxes or fees.
The customer must review and confirm the quotation before proceeding with the order.
Pricing and Payment:
Prices for food safety tools, devices, and lab tests are stated in the quotation and are subject to change without prior notice.
Payment terms and conditions will be outlined in the quotation or as agreed upon in writing between the customer and Laeq.
All payments shall be made in the currency specified by Laeq and within the agreed-upon timeframe.
Warranty and Maintenance:
Laeq will provide a warranty for the food safety tools and devices supplied, as specified by the manufacturer or supplier.
The warranty period shall be indicated in the product documentation or as communicated by Laeq.
Warranty claims should be directed to Laeq within the specified warranty period, and any repairs or replacements will be subject to the terms and conditions set forth by the manufacturer or supplier.
Maintenance services, if applicable, will be provided according to the terms agreed upon between the customer and Laeq.
Third-Party Suppliers:
Laeq acts as an intermediary between the customer and the third-party suppliers of food safety tools, devices, and lab tests.
Laeq shall not be held responsible for any defects, faults, or issues arising from the products or services provided by the third-party suppliers.
Any claims, disputes, or warranty issues regarding the products or services must be addressed directly with the respective third-party suppliers.
Limitation of Liability:
Laeq shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from the supply of food safety tools, devices, lab tests, warranty, or maintenance services.
The customer agrees to indemnify and hold Laeq harmless from any claims, damages, or liabilities arising from the use or misuse of the supplied products or services.
official communication and email messages:
Communication Purpose:
The official communication and email messages exchanged between Laeq Food Safety Consulting Company and its clients are intended for professional and business-related purposes only.
The communication may include discussions, updates, inquiries, requests, and other relevant information related to the services provided by Laeq.
Confidentiality:
Both Laeq Food Safety Consulting Company and its clients agree to treat all communication and email messages as confidential and not disclose any sensitive or proprietary information to third parties without prior written consent.
It is the responsibility of both parties to take adequate measures to protect the confidentiality and security of any information shared through official communication channels.
Ownership and Usage:
All official communication and email messages sent by Laeq Company remain the property of Laeq.
Clients are granted a limited, non-exclusive right to use the information contained in the communication solely for the purpose of their engagement with Laeq.
Clients shall not reproduce, distribute, modify, or disclose the content of the communication to any third party without the explicit written consent of Laeq.
Accuracy and Reliability:
Laeq strives to ensure the accuracy and reliability of the information provided in its official communication and email messages.
However, Laeq does not warrant or guarantee the completeness, accuracy, or timeliness of the information, and clients agree to exercise their own judgment when relying on such information.
Professional Advice:
The official communication and email messages exchanged between Laeq and its clients are not intended to constitute professional advice or create a client-consultant relationship.
Clients should seek independent professional advice and perform their own due diligence before making any business decisions based on the information provided in the communication.
Limitation of Liability:
Laeq Company shall not be held liable for any damages, losses, or claims arising out of or in connection with the use of official communication and email messages, including but not limited to errors, delays, or interruptions in transmission.
Clients agree to indemnify and hold Laeq harmless from any claims or liabilities arising from their use or reliance on the information provided in the communication.
Data Protection and Privacy:
Laeq is committed to protecting the privacy and personal data of its clients. The collection, storage, and processing of personal data through official communication channels shall be done in accordance with applicable data protection laws and Laeq’s Privacy Policy.
Customers and service seekers are also committed to protecting the personal data and privacy of the company’s team. This response has been edited to improve the clarity and conciseness of the statement.
Modification and Termination:
Laeq reserves the right to modify or amend these Terms and Conditions for official communication and email messages at any time, without prior notice.
Either party may terminate the official communication and email exchange by providing written notice to the other party.
Dealing with suggestions and complaints:
Submission of Suggestions and Complaints:
Laeq Company welcomes and encourages clients to provide suggestions and submit complaints regarding its services, processes, or any other relevant matter.
Suggestions and complaints can be submitted through the company’s website through the link.
https://www.laeq-med.com/?page_id=19244
Or visit the website and go to the Contact Us menu and then choose Complaints & Suggestions.
Purpose and Scope:
The purpose of submitting suggestions and complaints is to improve the quality, effectiveness, and customer satisfaction of Laeq’s services.
Laeq will consider all suggestions and complaints within the scope of its business operations and will address them in a fair and timely manner.
Submission Requirements:
Clients are responsible for providing accurate and complete information when submitting suggestions or complaints.
Submissions should include relevant details, such as the nature of the suggestion or complaint, supporting evidence, and contact information of the client.
Acknowledgment and Response:
Laeq will acknowledge the receipt of suggestions and complaints within a reasonable timeframe after submission.
Laeq will make reasonable efforts to respond to suggestions and complaints in a timely manner, providing updates on the progress and resolution of the matter.
Confidentiality:
Laeq will treat all suggestions and complaints as confidential and will take appropriate measures to protect the privacy and identity of the clients submitting them.
Laeq will not disclose any sensitive or personally identifiable information related to the suggestions or complaints without the explicit consent of the client, unless required by law or as necessary to address the matter.
Resolution and Actions:
Laeq will thoroughly investigate suggestions and complaints to understand the underlying issues and determine appropriate actions.
The resolution of suggestions and complaints may involve corrective measures, process improvements, additional training, or any other action deemed necessary by Laeq to address the concerns raised.
Feedback and Communication:
Laeq may request additional information or clarification from clients submitting suggestions or complaints to facilitate the investigation and resolution process.
Clients are encouraged to provide any additional relevant information or feedback that may assist Laeq in addressing the suggestion or complaint effectively.
Limitation of Liability:
Laeq Food Safety Consulting Company’s liability for any claims, damages, or losses arising out of or in connection with the handling of suggestions and complaints is limited to the extent permitted by applicable laws.
Laeq shall not be held liable for any indirect, consequential, or incidental damages or losses arising from the submission, investigation, or resolution of suggestions and complaints.
Modification and Termination:
Laeq reserves the right to modify or amend these Terms and Conditions for dealing with suggestions and complaints at any time, without prior notice.
Clients may withdraw their suggestions or complaints by providing written notice to Laeq, but such withdrawal will not affect any actions already taken by Laeq in response to the original submission.
cancellation of services without a valid or convincing reason:
Cancellation Policy:
Laeq Food Safety Consulting Company understands that circumstances may arise where a customer may need to cancel services. However, cancellation without a valid or convincing reason may result in certain consequences as outlined in these Terms and Conditions.
It is important for customers to review and understand this policy before entering into a service agreement with Laeq.
Valid and Convincing Reasons:
A valid and convincing reason for cancellation generally refers to circumstances beyond the customer’s control, such as severe illness, unexpected emergencies, or force majeure events.
Laeq reserves the right to determine the validity and convincing nature of a cancellation reason.
Notification of Cancellation:
Customers are required to notify Laeq in writing of their intent to cancel services.
The notification should include the reasoning behind the cancellation and any supporting documentation or evidence, if applicable.
Cancellation Charges:
If a customer cancels services without a valid or convincing reason, Laeq may impose cancellation charges or fees.
The specific charges will be communicated to the customer upon cancellation and will be based on factors such as the stage of the project, costs incurred, and any contractual obligations.
Refund Policy:
In cases where a customer cancels services without a valid or convincing reason, Laeq may not provide a refund or reimbursement for any fees or payments made.
Refunds, if applicable, will be determined on a case-by-case basis at the discretion of Laeq.
Termination of Future Services:
In the event of cancellation without a valid or convincing reason, Laeq reserves the right to terminate any future services or engagements with the customer.
This termination may include the refusal to accept any future service requests from the customer.
Communication and Dispute Resolution:
In the case of a dispute or disagreement regarding the cancellation without a valid or convincing reason, both Laeq and the customer agree to engage in good-faith discussions to resolve the matter.
If a resolution cannot be reached through negotiation, either party may pursue legal remedies available under applicable laws.
Modification and Termination:
Laeq reserves the right to modify or amend these Terms and Conditions regarding cancellation without a valid or convincing reason at any time, without prior notice.
Customers are advised to review the Terms and Conditions periodically to stay informed of any changes.
Anti-money laundering (AML), Tax Evasion, and Terrorist Financing:
Compliance with AML, Tax Evasion, and Terrorist Financing Laws:
Laeq Company is committed to complying with all applicable laws, regulations, and guidelines related to anti-money laundering, tax evasion, and terrorist financing.
It is the responsibility of Laeq, its employees, and related parties to adhere to these laws and regulations in all business activities.
Customer Due Diligence (CDD):
Laeq will conduct thorough customer due diligence measures to identify and verify the identity of its clients, as required by AML, tax evasion, and terrorist financing regulations.
Clients are responsible for providing accurate and up-to-date information and documentation during the CDD process.
Laeq may refuse or terminate services if a client fails to provide satisfactory CDD information or if there are suspicions of money laundering, tax evasion, or terrorist financing.
Reporting Obligations:
Laeq has implemented internal controls and procedures to identify and report any suspicious activities, tax evasion, or potential financing of terrorism.
Employees of Laeq are obligated to report any suspicious transactions, potential tax evasion schemes, or activities that may be indicative of financing terrorism to the designated AML compliance officer or relevant authorities.
Retention of Records:
Laeq will maintain appropriate records and documentation in accordance with AML, tax evasion, and terrorist financing laws and regulations.
Records of transactions, customer identification information, and other relevant data will be retained for the required period as stipulated by applicable laws.
Employee Training and Awareness:
Laeq is committed to providing regular training and awareness programs to its employees to ensure their understanding of AML, tax evasion, and terrorist financing laws, regulations, and procedures.
Employees will receive training on recognizing and reporting suspicious activities, identifying potential tax evasion, and understanding their roles and responsibilities in preventing money laundering, tax evasion, and terrorist financing.
Non-Disclosure of Suspicion:
Laeq and its employees are prohibited from disclosing to clients or any third party that suspicions have been raised, or that a report has been made regarding suspicious activities, tax evasion, or potential financing of terrorism, except as required by law or to relevant authorities.
Cooperation with Authorities:
Laeq will cooperate fully with competent authorities, regulatory bodies, or law enforcement agencies in matters related to AML, tax evasion, and terrorist financing investigations, including providing requested information, records, or assistance.
Modification and Termination:
Laeq reserves the right to modify or amend these Terms and Conditions for Anti-money laundering, tax evasion, and terrorist financing at any time, without prior notice, to ensure compliance with evolving laws and regulations.
Rights to Use Client Logos
NON-SOLICITATION POLICY:
During the term of any agreement or contract between Laeq Company and the Client, and for a period of two (2) years after the termination or expiration of such agreement or contract, the Client agrees not to directly or indirectly solicit, hire, or attempt to hire any employee, or consultant of Laeq Company.
The Client further agrees that for a period of (2) years after receiving any services from Laeq Company, the Client will not directly or indirectly solicit, hire, or attempt to hire any employee, or consultant of Laeq Food Consulting Company.
The Client also agrees not to directly or indirectly solicit, induce, or attempt to induce any employee, or consultant of Laeq Company to terminate or breach their employment, contracting, or consulting relationship with Laeq Company.
The Client acknowledges that the employees, and consultants of Laeq Company possess specialized knowledge and skills that are valuable to the company’s operations. The restrictions in this Non-Solicitation Policy are necessary to protect Laeq Company’s legitimate business interests and investment in its personnel.
If the Client breaches this Non-Solicitation Policy, Laeq Food Consulting Company shall be entitled to pursue all available legal remedies, including but not limited to seeking injunctive relief and recovering damages.
PROHIBITION OF GIFTS POLICY:
The Client acknowledges and agrees that Laeq Company has a strict policy prohibiting its employees, and consultants from accepting any gifts, gratuities, or other items of value from the company’s clients or prospective clients.
The Client agrees that they will not offer, provide, or attempt to provide any gifts, gratuities, or other items of value to any employee, or consultant of Laeq Company. This includes, but is not limited to, cash, gift cards, entertainment, meals, or any other item that could be considered a personal benefit.
The purpose of this Prohibition of Gifts Policy is to maintain the integrity, objectivity, and professionalism of the services provided by Laeq Company. The acceptance of gifts could create the appearance of a conflict of interest or undue influence, which is strictly against the company’s code of ethics and business practices.
If the Client is found to have violated this Prohibition of Gifts Policy, Laeq Company reserves the right to terminate the business relationship and any existing agreements or contracts. The company may also pursue any available legal remedies, including but not limited to seeking damages.
Laeq Company requires the Client’s full cooperation and compliance with this Prohibition of Gifts Policy as a condition of doing business with the company.
By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you have any questions or concerns, please contact us through the communication channels published on our website.